Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and verify withdrawals. This policy explains what data we keep, how we protect it, and how you can request access or deletion.

Account registration dataPayment transaction recordsDevice and session logsSupport conversation historyWithdrawal verification details
Explore the Lobby Read FAQ
MCW888 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you need to update your account details, request a copy of your stored information, or ask us to remove your data after account closure, our support team can help. We handle privacy requests through the same channels you use for account questions. Response times depend on the complexity of your request.

Live Chat Open the chat window in your account dashboard and select the privacy topic. Our team can pull your account summary or guide you through the data-request process during the conversation.
Email Inquiry Send your data request or privacy question to our support inbox. Include your registered mobile number so we can verify your identity before sharing account details or processing changes.
Account Settings Log in and visit the account page to view your registered email, mobile number, and linked wallet details. You can update contact information directly; for deletion requests, contact support.
DATA PRACTICES

How We Protect and Use Your Information

We built MCW888 around clear data handling. Your account information stays on secure servers; payment details for bKash, Nagad and Rocket are processed through encrypted gateways. We log session activity to flag unusual login patterns and keep transaction records to verify withdrawal requests. Here's how we manage your data across the platform.

Collection and Storage

We collect mobile number, email, and wallet identifiers when you register. Session logs track device type and IP address. Transaction records store payment method, amount, and timestamp. All data sits on protected infrastructure with access limited to operations staff.

Cookies and Session Tracking

We use cookies to keep you logged in, remember your language choice, and detect repeated failed login attempts. Session tokens expire after a period of inactivity. You can clear cookies through your browser settings anytime.

Payment and Verification Data

bKash, Nagad and Rocket transaction IDs are stored to match deposits to your account balance. For withdrawals, we verify your wallet ownership through a confirmation step. We do not store your wallet PIN or app password.

Your Data Rights

You can request a summary of stored information, update your contact details, or ask us to delete your account data after closure. Reach out through live chat or email; we verify your identity before processing any data request.

Privacy Policy Questions

We collect your mobile number, email address, and the payment wallet details you provide for bKash, Nagad or Rocket deposits. We also log your device type and IP address for session security.

We retain transaction records and verification logs for a limited period after account closure to meet regulatory expectations. You can request deletion of personal contact details by contacting support after your account is closed.

Yes. Contact our support team through live chat or email with your registered mobile number. We will verify your identity and provide a summary of the stored information tied to your account.

No. We store transaction IDs and amounts to match deposits to your balance, but we do not share your wallet credentials. Payment processing happens through the provider's secure gateway; we never see your PIN.

We use cookies to keep you logged in, remember your language preference, and track session activity for security. You can clear cookies through your browser settings; doing so will log you out and reset preferences.

Log in and visit your account settings page to update contact information directly. For changes that affect payment verification or withdrawal access, our support team may ask for additional confirmation before processing the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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